Shipping policy

At EternalSkinRx, we strive to deliver your orders quickly and safely, so you can enjoy your skincare products without delay.

Processing Time

  • Orders are typically processed within 1-3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed the next business day.

  • During peak seasons or special promotions, processing may take up to 4 business days.

Shipping Methods & Delivery Time

We offer reliable shipping options to ensure timely delivery:

Region Shipping Method Estimated Delivery Time Shipping Cost
United States Standard 7-14 business days Free on orders over $30; otherwise $8 flat rate
Canada Canada Post 7-14 business days $10 flat rate
European Union DHL / UPS 7-14 business days $15 flat rate
Other Countries International USPS / DHL 10-20 business days Calculated at checkout

Order Tracking

  • Once your order ships, you will receive a tracking number via email.

  • You can track your package anytime through the carrier’s website.

Customs, Duties & Taxes

  • Customers are responsible for any customs fees, import duties, or taxes that may apply in their country.

  • We recommend checking your local customs policies before ordering.

Shipping Restrictions

  • We currently ship only to residential and business addresses.

  • P.O. boxes and APO/FPO addresses are not supported due to carrier restrictions.

Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact our customer service within 7 days of delivery so we can assist you promptly.

Need Help?

If you have any questions about shipping, please contact us at service@eternalskinrx.com or call +1 469-951-0479.