Privacy policy

Last updated: [2025.5]

At EternalSkinRx, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: name, email address, phone number, shipping address

  • Payment Details: billing address, payment method (handled securely by third-party processors)

  • Order Information: products purchased, order history

  • Technical Data: IP address, browser type, device information, cookies

  • Communication Data: emails or messages you send to us, reviews or feedback

2. How We Use Your Information

We use your information to:

  • Fulfill and manage orders

  • Provide customer support

  • Send order confirmations, shipping updates, and marketing emails (if opted in)

  • Improve our website, services, and user experience

  • Comply with legal obligations

3. How We Share Your Information

We only share your data with trusted third parties when necessary:

  • Payment processors (e.g. Stripe, PayPal)

  • Shipping and logistics providers

  • Email marketing platforms (for opted-in communications)

  • Analytics providers (e.g. Google Analytics)

We never sell your personal data.

4. Your Rights (EU/EEA & California)

If you are located in the European Union or California, you have the right to:

  • Access, correct, or delete your personal data

  • Object to or restrict certain processing

  • Request data portability

  • Withdraw consent at any time

  • File a complaint with a data protection authority

To exercise these rights, please contact us at service@eternalskinrx.com.

5. Cookies

We use cookies to enhance your shopping experience, analyze site traffic, and support marketing campaigns. You can control cookies via your browser settings or through our cookie consent banner.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes described above, or as required by law.

7. Data Security

We implement technical and organizational security measures to protect your data from unauthorized access, misuse, or disclosure.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: service@eternalskinrx.com
Phone: +1 469-951-0479
Mailing Address: 1500 Pollard Rd, Los Gatos, CA 95032