FAQ
1. What skincare concerns do EternalSkinRx products address?
Our products are specially formulated to target signs of aging such as fine lines, wrinkles, loss of firmness, dullness, and uneven skin texture. We combine natural ingredients with advanced science to help you achieve smoother, firmer, and more radiant skin.
2. Are your products safe for sensitive skin?
Yes! We prioritize gentle, non-irritating ingredients. Our formulas are free from parabens, hormones, harsh fragrances, and other common irritants. However, if you have specific allergies, we recommend checking the ingredient list before use.
3. How do I know which product is right for my skin type?
You can find detailed product descriptions and usage guidelines on each product page. If you need personalized advice, feel free to contact our customer support team—we’re happy to help!
4. How long will it take to receive my order?
Orders are processed within 1-2 business days. Shipping times depend on your location and the selected shipping method, generally between 5 to 14 business days for US, Canada, and EU.
5. Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping fees and delivery times vary by destination. Please refer to our Shipping Policy page for detailed information.
6. Can I return or exchange products?
We accept returns within 30 days of delivery if products are unopened and in original condition. For details, please visit our Return Policy page. We currently do not offer direct exchanges.
7. How should I store my skincare products?
Store your products in a cool, dry place away from direct sunlight to maintain their efficacy and freshness.
8. Do you test your products on animals?
No. EternalSkinRx is proudly cruelty-free. We never conduct animal testing and ensure all suppliers follow the same ethical standards.
9. How can I contact customer service?
You can reach us via email at service@eternalskinrx.com, by phone at +1 469-951-0479, or through the live chat feature on our website during business hours.